Customer Support Agreement

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With Cat’s Customer Support Agreement (CSA) and an Extended Service Coverage (ESC) from Blanchard, you can better protect your investment in the equipment you count on each and every day.

What is a Customer Support Agreement?

A CSA is a maintenance contract made that helps you lower your cost per unit of production. Agreements are tailored to fit your business needs and can range from simple Preventive Maintenance Kits to sophisticated Total Cost Performance Guarantees. No matter which option you choose, Blanchard Power Systems will provide you with careful planning and ongoing attention that will help you succeed. Our trained technicians will assist you by maintaining your equipment and driving down operating costs.

There are no pre-set requirements or specific products and services that you must agree to buy. In every case and with every piece of equipment, a CSA is an individualized plan. Depending on your needs, your costs can be a flat rate monthly fee or some other arrangement based on actual production hours. Your agreement may include as few or as many pieces of equipment as you wish. You can cover individual systems, single pieces of equipment, or entire fleets.

Customer Support Agreements are not just for large pieces of equipment, and they are not just for new equipment either. The need to get more work done at a lower cost is the same, regardless of age or application.

Contact your Blanchard Power Systems Representative



3151 Charleston Hwy
West Columbia, SC 29172